Service & Repairs

Service & Repairs
We service all bicycles – electric and traditional
Local Bike Shop – Electric Bike and Traditional Bike Assembly, Service and Repairs available. Located across from the Virginia Capital Trail in Richmond, VA.

Click on the SERVICE & REPAIR FORM block to fill out your service form before dropping off your bike for service

(Current Turnaround time is 5-7 business days)

Or send us an email ([email protected]) if you need something else.

Bike Spa Day Valentine’s Service Specials (2)

Give your bike some extra love for less at Kul Wheels!

All tune-ups (regular bikes and ebikes) are 14% off.
Just bring your bike in by Feb 28th to receive these discounted rates.


Kul Basic Tune-Up
Regular Bike $73.10 
❤️ Ebike $81.70  

Way Kul Standard/Annual Tune-Up
Regular Bike $116.10 
❤️ Ebike $129.00 

Super Kul Deluxe Tune-Up
Regular Bike $150.50 
❤️ Ebike $172.00

(Parts not included)

TUNE-UP DESCRIPTIONS & RATES 

 

KUL BASIC TUNE-UP (Parts Not Included)

    • Electric Bike (battery & key/code must be left) — $95
    • Kul Wheels PERKS (battery & key/code must be left) — $85
    • Regular Bike — $85

Safety Check • Minor Derailleur Adjustment(s) • Minor Brake Adjustment(s) • Check for Chain Wear, Clean & Lube Chain • Inspect and Inflate Tires to Recommended PSI • Basic Wipe Down Bike • Test Ride • (If E-Bike, check connections & check battery voltage) Does not include cleaning or any installation of parts 

 

WAY KUL STANDARD/ANNUAL TUNE-UP (Parts Not Included)

    • Electric Bike (battery & key/code must be left) — $150
    • Kul Wheels PERKS (battery & key/code must be left) — $135
    • Regular Bike — $135

Safety Check • Front and Rear Derailleur Adjustments • Front and Rear Brake Adjustments • Check for Chain Wear, Clean & Lube Chain • Inspect and Inflate Tires to Recommended PSI • Inspect all Bolts for Proper Torque • Minor Hub & Headset Adjustments • Check Wheel Tension / Lateral Truing • Clean Frame Wheels & Fork • Test Ride • (If E-Bike, clean leads/connections and inspect battery mounting & check battery voltage) Does not include installation of parts. Exceptionally dirty bikes may require an additional charge for cleaning

 

SUPER KUL DELUXE TUNE-UP (Parts Not Included)

    • Electric Bike (battery & key/code must be left) — $200
    • Kul Wheels PERKS (battery & key/code must be left) — $175
    • Regular Bike — $175

Safety Check • Front and Rear Derailleur Adjustments • Front and Rear Brake Adjustments • Check for Chain Wear, Clean & Lube Chain • Inspect and Inflate Tires to Recommended PSI • Inspect all Bolts for Proper Torque • Extensive Hub & Headset Adjustment or Overhaul • Full Wheel Truing • Lubricate Cables or Cable & Housing replacement (as needed) • Handlebar Wrap •  Grip Replacement • Detailed Cleaning • Test Ride • (If E-Bike, clean leads/connections and inspect battery mounting & check battery voltage, update firmware or adjust settings)

WE ONLY SERVICE CLASS 1, 2 & 3 E-BIKES.

WE DO NOT SERVICE e-MOTOs or e-SCOOTERs. 

 

We are a dealer for and can process warranty work for these ebike brands: Aima, Aventon, Gazelle, Magnum, Mokwheel, Urtopia, and Velotric. And these vehicle rack brands: Hollywood Racks, Thule and Swagman. 

We are a Lectric ebike certified service center and Rad Power approved service partner.

We are also an approved service center for Blix, BlueJay Electric Bicycles, Flyer Electric Bikes, Ford Electric Bicycles, GoCycle, McLaren Electric Bicycles, Priority Bicycles, Mercedes-AMG|n+ Bikes, Viribus, Vvolt, Xtracycle.

Book Direct Online

Daily

  • Mondays, Thursdays & Fridays
      • 10:00 AM – 5:00 PM
  • Saturdays & Sundays
      • 9:00 AM – 5:00 PM
  • Closed Tuesdays & Wednesdays

Bummer, your plans have changed. You MUST contact Kul Wheels at least 24 Hours BEFORE the scheduled time of your tour/rental to cancel and receive a refund. If you don’t call or email within 24 hours before you tour/rental, AND receive a written confirmation of your cancellation from Kul Wheels LLC, you will not receive a refund.

You must arrive or contact Kul Wheels no later than 15 minutes after the confirmed rental time or tour start time or Kul Wheels LLC shall assume that you are not coming and may release your e-bike to someone else or will leave without you and you will forfeit your payment.

Rental periods begin and end at the time scheduled or time paid (if the rental is done at the shop). If the rental is not returned on time, a late charge of $25.00 – $50.00 per hour (or portion of that hour) will be applied. 

Dang It! The Weather is Not Playing Nicely. Kul Wheel LLC’s guides are always ready to ride, but if the forecast reflects a strong likelihood for thunderstorms, hurricanes, sleet, snow, high winds (20 mph or greater), other wraths of Mother Nature, as determined in Kul Wheels LLC’s sole discretion, OR if it is below 45 degrees (F) or above 100 degrees (F) at the time of my scheduled ride, Kul Wheels LLC will cancel the tour to keep you safe. Kul Wheels LLC may “rain check” my reservation to another day (subject to availability) OR provide a refund.

For your safety, the group’s safety, and the safety of Kul Wheel LLC’s staff and equipment, all participants MUST be able to CONFIDENTLY ride a bike. If a guest is not riding confidently enough to travel safely on Richmond trails and streets, Kul Wheels LLC will prohibit that guest from riding and will not issue a refund. deposit. If a rider is intoxicated, exhibits unsafe or dangerous riding such as jumping (our fleet bikes are NOT e-mountain bikes), for their own safety and the safety of others, Kul Wheels will prohibit that guest from riding and no refund will be allowed.

If you have an accident while riding, DO NOT continue riding the e-bike. If it’s an emergency, dial 911. If it is not an emergency, contact Kul Wheels immediately via phone and await instructions.