Every e-bike is checked over before every rental — but bikes do breakdown sometimes. Call Kul Wheels immediately (804-2053452) if your e-bike breaks down. All of Kul Wheels e-bikes are regular bicycles with electric features. If an electric portion of the e-bike (battery, throttle, pedal assist) isn’t working properly, we will try to remedy the situation.
Keep in mind that if you breaks down, there is no return transportation included for you or the e-bike. You are liable for any costs incurred to transport the bike(s) and the rider(s) back to Kul Wheels, as well as any repair costs, unless there is evident proof that Kul Wheels has been negligent. No refunds, discounts or credit on rental or tour fees will be given when a bicycle breaks down especially when it concerns flat tires.