Bummer, your plans have changed. You MUST contact the shop within 24 Hours BEFORE the scheduled day of your tour/rental to cancel and receive a full refund. If you don’t call or email within 24 hours before your tour/rental, AND receive a written confirmation of your cancellation from Kul Wheels, we will not issue a refund. All Rentals must be picked up within fifteen (15) minutes of your scheduled rental time, or we’ll assume that you aren’t coming and will release your Ebike to someone else. And sorry, but you will lose your deposit.