Bummer, your plans have changed. You MUST contact the shop within 24 Hours BEFORE the scheduled day of your tour/rental to cancel and receive a full refund. If you don’t call or email within 24 hours before your tour/rental, AND receive a written confirmation of your cancellation from Kul Wheels, we will not issue a refund. All Rentals must be picked up within fifteen (15) minutes of your scheduled rental time, or we’ll assume that you aren’t coming and will release your Ebike to someone else. And sorry, but you will lose your deposit.

Dang It! The Weather is Not Playing Nicely. Our guides are always ready to ride, but if the forecast reflects a strong likelihood for thunderstorms, hurricanes, sleet, snow, high winds (20 mph or greater), other wraths of Mother Nature OR if it is below 45 degrees (F) or above 105 degrees (F) on the day of your scheduled ride, we will cancel the tour to keep you safe. We will “rain check” your reservation to another day (subject to availability) OR provide a full refund.

For your safety, the group’s safety, and the safety of our equipment, all participants MUST be able to confidently ride a bike. If a guest is not riding confidently enough to travel safely on Richmond trails and streets, Kul Wheels will prohibit that guest from riding and will not issue a refund. If a rider is intoxicated, exhibits unsafe or dangerous riding such as jumping (our fleet bikes are NOT e-mountain bikes), for their own safety and the safety of others, Kul Wheels will prohibit that guest from riding and no refund will be allowed.