Cancellations
Bummer, your plans have changed. You MUST contact Kul Wheels at least 24 Hours BEFORE the scheduled time of your tour/rental to cancel and receive a refund. If you don’t call or email within 24 hours before you tour/rental, AND receive a written confirmation of your cancellation from Kul Wheels LLC, you will not receive a refund.
You must arrive or contact Kul Wheels no later than 15 minutes after the confirmed rental time or tour start time or Kul Wheels LLC shall assume that you are not coming and may release your e-bike to someone else or will leave without you and you will forfeit your payment.
Rental periods begin and end at the time scheduled and any additional time used will be billed at a rate of $25/hr or any portion of hour.
Weather Issues
Dang It! The Weather is Not Playing Nicely. Kul Wheel LLC’s guides are always ready to ride, but if the forecast reflects a strong likelihood for thunderstorms, hurricanes, sleet, snow, high winds (20 mph or greater), other wraths of Mother Nature, as determined in Kul Wheels LLC’s sole discretion, OR if it is below 45 degrees (F) or above 100 degrees (F) at the time of my scheduled ride, Kul Wheels LLC will cancel the tour to keep you safe. Kul Wheels LLC may “rain check” my reservation to another day (subject to availability) OR provide a refund.
Safety
For your safety, the group’s safety, and the safety of Kul Wheel LLC’s staff and equipment, all participants MUST be able to CONFIDENTLY ride a bike. If a guest is not riding confidently enough to travel safely on Richmond trails and streets, Kul Wheels LLC will prohibit that guest from riding and will not issue a refund. deposit. If a rider is intoxicated, exhibits unsafe or dangerous riding such as jumping (our fleet bikes are NOT e-mountain bikes), for their own safety and the safety of others, Kul Wheels will prohibit that guest from riding and no refund will be allowed.
If you have an accident while riding, DO NOT continue riding the e-bike. If it’s an emergency, dial 911. If it is not an emergency, contact Kul Wheels immediately via phone and await instructions.
Responsibility, Transportation & Roadside Assistance
By using Kul Wheels LLC property including but not limited to its electric bikes, accessories, and associated equipment, the customer acknowledges they are responsible to return all Kul Wheels LLC property in the same condition it was in when the property left the shop. If any property belonging to Kul Wheels LLC is returned damaged or missing, the customer shall be financially responsible for the full retail replacement value of the item, part, or equipment and any other associated costs related to the labor required to repair the equipment. The customer shall promptly pay any invoice issued by Kul Wheels LLC for equipment if not returned or returned damaged.
Kul Wheels electric bikes can only transported from the shop via an e-bike approved vehicle rack or other approved method. If a guests vehicle rack fails and damage occurs to the e-bike or any other Kul Wheels property, the customer is financially responsible for all costs associated with repairing or replacing the damaged item(s).
All of Kul Wheels e-bikes can be ridden like regular bicycles with electric features turned off.
In the unlikely event that you should need assistance (like a flat tire or ANY other problem), contact the shop immediately and Kul Wheels will try to get the rider up and running as soon as possible. No refund, discount or credit on rental or tour fees will be given when a bicycle breaks down due to flat tires or battery being overused. In the event the breakdown is due to rider negligence or an accident, the customer is liable for any costs incurred to transport the bike and/or rider(s) back to Kul Wheels, as well as any repair costs.
