Richmond VA's Electric Bike Experts

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CANCELLATION POLICY

Bummer, your plans have changed. You MUST contact Kul Wheels at least 24 Hours BEFORE the scheduled time of your tour or rental to receive a refund (LESS 5% NON-REFUNDABLE BOOKING FEE). If you don’t call or email within 24 hours before you tour, AND receive a written confirmation of your cancellation from Kul Wheels LLC, you will not receive a refund.

LATE ARRIVALS & LATE CHARGES

Tours start on-time and there will be NO Refund or credit for late arrival. We will NOT wait if you are LATE!

You must arrive at Kul Wheels no later than 15 minutes after the confirmed rental time or Kul Wheels LLC shall assume that you are not coming and may release your e-bike to someone else and you will forfeit your payment.

Rental periods begin and end at the time scheduled or time paid (if the rental is done at the shop). If the rental is not returned on time, a late charge of $25.00 – $50.00 per hour (or portion of that hour) will be applied.

SUMMER Shop Hours

Mondays
- 10AM – 5PM

CLOSED
- Tuesdays & Wednesdays
Thursdays
- 10AM – 5PM
Fridays
- 10AM – 5PM
Saturdays
- 9AM – 5PM
Sundays
- 9AM – 5PM

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